Privacy policy

Privacy Policy

Rovellisse Atelier respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with our online store.

1. Organization Responsible for Personal Information

This website and online store are operated by Rovellisse Atelier.

Rovellisse Atelier
18 Clyde St
Hastings, ON K0L 1Y0
Canada

Email: support@rovellisseatelier.ca
Phone: +1 (705) 406-7824

2. Applicable Privacy Requirements

We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act where applicable.

PIPEDA applies to many private-sector organizations in Canada that collect, use, or disclose personal information in the course of commercial activities.

3. Personal Information We Collect

We may collect personal information directly from you, automatically through your interaction with our website, and from service providers that assist us in operating our business.

3.1 Information You Provide Directly

full name;
email address;
telephone number;
billing address;
shipping address;
customer account information, where an account is created;
order details and purchase history;
customer service communications;
return, refund, cancellation, or exchange requests;
marketing subscription preferences;
reviews, feedback, photographs, or other content voluntarily submitted by you.

3.2 Payment Information

Payments are processed by third-party payment providers. We do not store full payment card numbers. We may receive limited transaction-related information, such as payment status, transaction reference, payment method, billing details, fraud screening results, and partial card information where provided by a payment processor.

3.3 Information Collected Automatically

When you access or use our website, we or our service providers may automatically collect:

IP address;
device type and device identifiers;
browser type and operating system;
pages visited and links selected;
date, time, and duration of visits;
referring website or advertising source;
cart, checkout, and purchase activity;
cookie and similar technology identifiers;
approximate location inferred from technical information;
analytics, fraud prevention, and website performance data.

4. Purposes for Collection, Use, and Disclosure

We may collect, use, and disclose personal information for purposes that are reasonable and relevant to our business, including:

processing, confirming, fulfilling, and delivering orders;
processing payments and verifying transactions;
providing order confirmations, shipment notices, and delivery updates;
managing returns, refunds, exchanges, complaints, and cancellations;
providing customer support;
creating and maintaining customer accounts;
detecting, preventing, and investigating fraud, unauthorized transactions, abuse, or security incidents;
improving our website, products, services, checkout process, and customer experience;
understanding product interest and shopping behaviour;
sending marketing communications where permitted by law and consistent with your preferences;
measuring advertising and campaign performance;
complying with legal, regulatory, tax, accounting, and contractual obligations;
establishing, exercising, or defending legal claims;
protecting our business, customers, and service providers.

5. Consent

We obtain consent for the collection, use, and disclosure of personal information where required by applicable law. Consent may be express or implied depending on the circumstances, sensitivity of the information, and purpose for which it is collected.

For example, when you provide shipping and payment-related information to complete an order, we use that information for purposes reasonably connected with processing and delivering the order.

We will not require consent to collect, use, or disclose information beyond what is reasonably necessary to provide products or services, unless you choose to consent to an optional purpose.

6. Withdrawal of Consent

Subject to legal or contractual restrictions and reasonable notice, you may withdraw consent to certain uses or disclosures of personal information by contacting support@rovellisseatelier.ca.

Withdrawal of consent may limit our ability to provide certain services, process future transactions, maintain account features, or send optional communications.

7. Disclosure to Service Providers and Third Parties

We may disclose personal information to third parties that assist us in operating our online store, including:

Shopify and other e-commerce technology providers;
payment processors and fraud prevention providers;
shipping carriers, logistics providers, and fulfilment partners;
email, SMS, and customer communication providers;
customer support and returns management providers;
website hosting, information technology, cybersecurity, and backup providers;
analytics, advertising, and marketing service providers;
legal advisers, accountants, auditors, insurers, and other professional advisers;
government authorities, courts, law enforcement, or regulators where required or permitted by law;
successors or potential purchasers in connection with a business transaction, subject to appropriate safeguards where required.

We do not sell personal information in exchange for money. Certain analytics and advertising activities may involve disclosure of technical or usage information to service providers, subject to applicable consent requirements.

8. Processing Outside Ontario or Canada

Some service providers may process or store personal information outside Ontario or outside Canada. As a result, information may be subject to the laws of the jurisdiction where it is processed or stored.

We take reasonable steps to use service providers that maintain appropriate safeguards for information handled on our behalf.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies to enable store functionality, remember preferences, maintain shopping carts, facilitate checkout, measure traffic, improve performance, prevent fraud, and support marketing activities.

9.1 Essential Cookies

Essential cookies are required for functions such as website security, shopping cart operation, checkout, authentication, and basic navigation.

9.2 Analytics Cookies

Analytics cookies help us understand website visits, customer navigation patterns, page performance, and opportunities to improve the customer experience.

9.3 Advertising and Marketing Cookies

Advertising technologies may help measure campaigns, attribute purchases, display relevant advertising, and reduce repetitive advertising.

9.4 Cookie Choices

You may manage certain cookie choices through any cookie banner or preference tool made available on our website. You may also control cookies through your browser settings. Disabling essential cookies may prevent parts of the store from operating correctly.

10. Marketing Communications

If you subscribe to promotional communications or otherwise consent where required, we may send emails regarding products, offers, collections, launches, and store updates.

You may unsubscribe from promotional emails at any time through the unsubscribe link in an email or by contacting support@rovellisseatelier.ca.

Transactional communications concerning orders, returns, security, or customer support may still be sent where necessary to provide requested services or administer a purchase.

11. Retention of Personal Information

We retain personal information only as long as reasonably necessary for identified business purposes or as required by law.

Order and transaction records may be retained for purposes including customer support, accounting, taxation, fraud prevention, dispute resolution, legal compliance, and policy enforcement.

12. Security Safeguards

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, loss, or theft.

No method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

13. Accuracy

We take reasonable steps to maintain personal information in a form that is accurate, complete, and up to date where necessary for the purposes for which it is used.

You are responsible for ensuring that information provided during checkout, including shipping and contact details, is accurate and current.

14. Access and Correction Requests

Subject to applicable law, you may request access to personal information we hold about you and request correction of inaccurate or incomplete information.

To make an access or correction request, contact support@rovellisseatelier.ca. We may request information reasonably necessary to verify your identity before processing the request.

15. Privacy Complaints and Questions

If you have questions or complaints about our handling of personal information, contact us at support@rovellisseatelier.ca. We will review the matter and respond within a reasonable timeframe.

16. Children’s Privacy

Our online store is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 without appropriate authorization.

17. Legal Requests and Compliance

We may disclose personal information where required or permitted by applicable law, including in response to a court order, legal process, regulatory request, law enforcement request, or where reasonably necessary to protect rights, security, customers, property, or business operations.

18. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect operational, technological, legal, or regulatory developments. The current version will be posted on this page.

19. Contact

For privacy questions, access or correction requests, consent withdrawal, or complaints, contact: