Terms of service

Terms of Service

These Terms of Service govern your access to and use of the Rovellisse Atelier website, online store, content, customer account features, services, and related functionality.

By accessing or using our website, you agree to these Terms of Service. If you do not agree, you must not use the website.

1. Business Information

This website is operated by Rovellisse Atelier.

Rovellisse Atelier
18 Clyde St
Hastings, ON K0L 1Y0
Canada

Email: support@rovellisseatelier.ca
Phone: +1 (705) 406-7824

2. Related Policies

Purchases and use of our online store are also governed by our Refund and Return Policy, Privacy Policy, Shipping Policy, Legal Notice, and Terms of Sale. These documents should be read together where applicable.

3. Eligibility

By using our website or placing an order, you represent that you are at least the age of majority in your province or territory of residence, or that you are using the website under the supervision and with the consent of a parent or legal guardian.

4. Lawful Use of the Website

You agree to use this website only for lawful purposes and in a manner consistent with these Terms of Service.

You must not:

use the website for fraudulent, deceptive, unlawful, harmful, or abusive purposes;
attempt to interfere with the operation, security, or availability of the website;
attempt to access accounts, systems, networks, or information without authorization;
use scraping tools, automated systems, bots, crawlers, or similar technologies in a manner that burdens or disrupts the website;
introduce viruses, malware, harmful scripts, or malicious code;
impersonate another person or entity;
submit false, misleading, or fraudulent order information;
copy, reproduce, distribute, commercially exploit, or modify website content without authorization;
infringe the intellectual property, privacy, or other rights of Rovellisse Atelier or any third party.

5. Customer Accounts

If customer account features are available, you are responsible for providing accurate and current information and for maintaining the confidentiality of your login credentials.

You are responsible for activities occurring through your account unless unauthorized activity is reported promptly and is not attributable to your conduct.

If you suspect unauthorized access to your account, contact support@rovellisseatelier.ca promptly.

6. Suspension or Termination of Access

We may restrict, suspend, or terminate access to the website, a customer account, or particular features if we reasonably believe there has been fraud, abuse, unlawful activity, a security risk, or a violation of these Terms of Service.

7. Product Information

We make reasonable efforts to display product information accurately, including product descriptions, photographs, colours, sizes, materials, availability, and pricing.

Actual colours and visual appearance may vary due to display settings, lighting, photography, or reasonable production differences. Nothing in this section restricts rights available for defective, incorrect, damaged, or misdescribed products.

8. Errors, Inaccuracies, and Updates

Website content may occasionally contain errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct information, update content, remove products, or cancel affected orders where permitted by law. If an order is cancelled after payment has been processed, the applicable amount will be refunded.

9. Intellectual Property

All content displayed on this website, including text, product names, logos, photographs, graphics, layout, design elements, videos, icons, branding, and written content, is owned by or licensed to Rovellisse Atelier and is protected by applicable intellectual property laws.

You may not reproduce, publish, modify, distribute, sell, license, scrape, or commercially exploit website content without written authorization.

10. Customer Reviews and Other Submissions

If you submit product reviews, photographs, comments, feedback, suggestions, or other content, you represent that you have the right to provide that content and that it does not violate applicable law or third-party rights.

You grant Rovellisse Atelier a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt, display, and publish submitted content for operational, customer experience, and marketing purposes, unless prohibited by law.

11. Third-Party Services and Links

Our website may use or link to services provided by third parties, including payment processors, shipping carriers, e-commerce technology providers, analytics tools, advertising providers, or customer support systems.

Third-party websites and services are governed by their own terms and privacy practices. We are not responsible for the independent content or practices of third parties.

12. Website Availability

We do not guarantee uninterrupted, secure, error-free, or continuous access to the website. Access may be interrupted due to maintenance, updates, technical issues, service provider failures, security concerns, or events outside our reasonable control.

13. Disclaimer Relating to Website Use

Except as otherwise required by applicable law, the website and its content are provided on an “as is” and “as available” basis.

This disclaimer does not apply to consumer rights or statutory protections that cannot be excluded or limited by law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Rovellisse Atelier will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of or inability to use the website.

Nothing in these Terms of Service excludes or limits rights or remedies that cannot lawfully be excluded or limited.

15. Indemnification

You agree to indemnify and hold harmless Rovellisse Atelier from claims, liabilities, losses, damages, costs, and expenses arising from your unlawful misuse of the website, violation of these Terms of Service, fraudulent activity, or infringement of third-party rights.

16. Governing Law

These Terms of Service are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles, subject to any mandatory consumer protection rights that apply.

17. Dispute Resolution

If you have a dispute or concern, contact support@rovellisseatelier.ca first so that we may attempt to resolve it directly.

If the matter cannot be resolved informally, it may be addressed in accordance with applicable law and any rights available through appropriate consumer protection or court processes.

18. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be made available through the website and will apply from the effective date stated or, if no date is stated, from publication.

19. Contact

For questions about these Terms of Service, contact: