Shipping Policy

This Shipping Policy explains how Rovellisse Atelier processes, ships, tracks, and manages delivery of orders placed through our online store.

1. Order Processing

Orders are generally processed within 1 to 3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding statutory holidays in Ontario and Canada, carrier closure days, and exceptional operational closure periods.

Processing times may be extended during promotions, product launches, peak shopping periods, holiday seasons, severe weather, carrier disruptions, inventory checks, security review, or circumstances outside our reasonable control.

2. Order Confirmation

After you place an order, you should receive an order confirmation at the email address entered during checkout.

Please review your order confirmation carefully, including the items ordered, quantities, sizes, colours, shipping address, billing information, and contact information.

If you notice an error, contact support@rovellisseatelier.ca as soon as possible. We cannot guarantee changes once an order has been processed, packed, or shipped.

3. Shipping Destinations

We ship within Canada and may ship to selected international destinations where an international delivery option is available at checkout.

Available destinations and shipping methods may depend on product type, carrier availability, fulfilment arrangements, customs requirements, or operational limitations.

4. Shipping Rates

Available shipping methods and applicable shipping charges are displayed during checkout before you complete payment.

Shipping costs may depend on destination, package size, weight, delivery method, order value, warehouse location, and carrier availability.

Free shipping offers, where available, may be subject to minimum order values, product exclusions, promotional periods, or destination restrictions.

5. Taxes and Charges

Applicable taxes and mandatory shipping-related charges will be shown during checkout before an order is submitted, where required and available.

Canadian orders may be subject to GST, PST, HST, or other applicable sales taxes based on the shipping destination and applicable tax requirements.

6. Estimated Delivery Dates

Estimated delivery dates or delivery timeframes may be displayed during checkout or provided in the order confirmation.

Estimated delivery timeframes are not guaranteed unless a guaranteed delivery service is expressly offered and purchased.

Unless expressly stated otherwise, estimated delivery timeframes do not include order processing time.

7. Ontario Internet Agreement Delivery Information

For transactions subject to Ontario internet agreement requirements, we aim to provide applicable delivery information, shipping charges, product details, and required contractual disclosures before an order is submitted and in a written confirmation or other retainable record where required.

Where applicable law provides a cancellation or refund right in connection with non-delivery, failure to provide required information, or failure to provide a required contract copy, those rights are not restricted by this Shipping Policy.

8. Shipment Confirmation and Tracking

When tracking is available, a shipment confirmation email containing tracking information will be sent after the order has been dispatched.

Tracking updates are controlled by the carrier and may not appear immediately after dispatch.

9. Delays

Orders may be delayed due to severe weather, carrier interruptions, labour disruptions, high parcel volumes, customs processing, incorrect address information, remote delivery conditions, security screening, or events outside our reasonable control.

Where reasonably possible, we will assist customers with investigating delayed shipments.

10. Incorrect or Incomplete Shipping Address

You are responsible for providing a complete and accurate shipping address during checkout.

If a shipment is delayed, returned, or cannot be delivered due to an incorrect, incomplete, or outdated address supplied by the customer, additional shipping costs may apply for reshipment.

11. Lost Packages

If tracking indicates that an order has not arrived within the expected timeframe, contact support@rovellisseatelier.ca with your order number and tracking details.

We may open an investigation with the carrier and assess an appropriate resolution according to the investigation results, applicable law, and circumstances of the order.

12. Packages Marked Delivered but Not Received

If a shipment is marked delivered but cannot be located, please first check with household members, neighbours, building management, parcel lockers, safe-drop locations, or the local carrier facility.

If the parcel remains unavailable, contact support@rovellisseatelier.ca so we can review available information and assist where reasonably possible.

13. Packages Arriving Damaged

If your parcel arrives damaged or the product inside appears damaged, contact support@rovellisseatelier.ca promptly and provide:

• your order number;
• photographs of the external packaging;
• photographs of the shipping label;
• photographs or videos of the damaged product;
• a description of the damage.

14. International Shipping

Where international shipping is offered, delivery times may vary depending on the destination, carrier, customs clearance, postal systems, import restrictions, or other local requirements.

15. Customs Duties, Import Taxes, and Brokerage Charges

Unless expressly stated otherwise at checkout, international customers are responsible for any customs duties, import taxes, brokerage charges, handling fees, or similar charges imposed by the destination country or carrier.

We do not control these charges and cannot guarantee the amount that may be payable.

16. Refused International Deliveries

If an international shipment is refused, abandoned, or returned because required duties, taxes, import charges, or delivery fees were not paid, reasonable related expenses may be deducted from any refund where permitted by law.

17. Split Shipments

An order may be delivered in more than one shipment due to availability, warehouse location, parcel size, or operational requirements.

If your order is split into separate shipments, you may receive separate tracking details for each parcel.

18. Changes or Cancellations Before Dispatch

To request a change or cancellation before dispatch, contact support@rovellisseatelier.ca as soon as possible.

We cannot guarantee modifications or cancellations after processing, fulfilment, packing, or dispatch has begun. Statutory cancellation rights, where applicable, are not limited by this section.

19. Contact

For shipping and delivery questions, contact:

Email: support@rovellisseatelier.ca
Phone: +1 (705) 406-7824

Rovellisse Atelier
18 Clyde St
Hastings, ON K0L 1Y0
Canada